 Company Information / Policies About Us POS World, Inc. is one of the largest point of sale and auto-id resellers in the country. We serve virtually all markets with customers ranging from small businesses of all types to government to Fortune 100 companies. We attribute our success to word of mouth and repeat business, with many customers buying from us for several years. Here's some reasons why: Thank you for your business... The POS World Team Top Contact Information:
Or by standard email: SALES: SERVICE: SUPPORT: ACCOUNTING: Order Securely Online: www.POSWorld.com Top These terms are subject to change without notice. Shipping Methods We will ship, FREE of charge, to the continental US (Additional charge for Alaska shipments). Items will ship to arrive in 3-5 business days unless otherwise noted or the product is out of stock. We pride ourselves in the speedy handling of orders, and customers are often surprised at how quickly they received their products. Free shipping does not apply for shipments to Hawaii, Alaska, Puerto Rico, and US Territories, as they must ship air. If you are shipping to one of these locations, selecting 'Free Shipping' will delay your order as we must contact you for approval of the shipping charge. All orders placed before 6:00 PM EST will typically ship the same day. Orders placed after 6:00 PM EST will be processed the next business day. If there is going to be a delay shipping your order (such as being out of stock), we will contact you with the expected ship date. We insure all of our customers' packages and use UPS and FedEx for most shipments. Larger orders may qualify to be shipped by truck. We also offer expedited 2nd Day Air and Next Day Air. These are based on business days and FedEx and UPS operating schedules. For shipments billed to your FedEx or UPS account or Saturday delivery, please contact us by phone to place your order. Holiday shipping schedules also impact shipments. Please see HOLIDAY SEASON SHIPPING below for more information. If you have any questions about how best to ship a product, feel free to call and we'll be glad to help.Top Payment Methods Accepted We accept all major credit cards including: VISA, MASTER CARD, DISCOVER and AMERICAN EXPRESS with a verifiable United States billing address. You can also use your bank CHECK CARD provided this card is one of the card types listed. Your credit card will not be charged until product availability is confirmed and your order has shipped. While we guarantee that your transaction online will be 100% safe and secure, you can also request that we contact you for payment information if you prefer. We also extend credit terms of Net 20 to Net 30 days for qualified customers. See Credit / Terms for details. Top Ordering Options We are always reviewing ways to make ordering more convenient for our customers. You can order securely online anytime. We guarantee your transaction to be 100% secure and safe. You can also place your order by phone (9am to 6pm Monday-Friday). You can also specify that we contact you for payment information. If you specify that we contact you for payment, a member of customer service will call, as requested. Customers wishing to purchase with a purchase order must be pre-approved by our credit department.(see below)Top Credit / Terms and PO's We accept PO's or offer terms to government agencies. This includes local, state, and federal governments; military installations, schools, colleges, and other organizations directly connected with or managed by government organizations. We will determine on an individual basis, at our discretion, what organizations qualify. We will consider extending terms to other organizations for large orders or companies wishing to order on a regular basis. Contact our accounting department for further details. Top Return Policy DOA/DEFECTIVE PRODUCT RETURNS On rare occasions customers may receive a DOA (Dead on Arrival) product. Defective products must be reported within 10 business days of receipt. We offer free technical support. The majority of the times, these issues are related to a misconfiguration or other technical issue. Item(s) not being compatible are not considered defective/DOA. In the event that tech support determines the product is defective, we will require a cross shipment guarantee to be completed and faxed back to us. We will then ship a replacement product with either a return label or we will send UPS to pick the item up. Please pack the item in the same way as you received it, with all required components, manuals, etc. The product will be tested and inspected upon return. If the item is not defective, a diagnosis charge and return fee of up to 10% of the purchase price may apply. Beyond the allowed DOA period, the manufacturer's warranty takes effect. No DOA returns accepted for Citizen or Zebra printheads. Contact the respective manufacturer directly. All warranties are carried out directly through the manufacturer of the product. Feel free to contact us for manufacturer contact information if needed. If you have any problems getting warranty assistance from the manufacturer, please let us know. We'll do all we can to help. NON-DEFECTIVE PRODUCT RETURNS We strive to make your purchase quick, accurate, and easy. It is important to verify an item is compatible with your software prior to ordering it. We will not accept return of products after 20 days. Returns are costly for us to handle, and often returned items cannot be resold as new. We only hope to offset this expense on a per case basis, versus increasing prices substantially for everyone. ALL returns require a return authorization number (RMA#) from customer service. To insure the quality of product customers receive, POS World will only accept returns that are 100% complete and in NEW, UNUSED condition. Factory sealed returns are subject to a 5% restock fee or $10 per item, whichever is greater. Open box returns are subject to a 10% fee or $20 per item, whichever is greater. The item(s) must still be in COMPLETE, NEW and UNUSED condition. No shipping charges will be reimbursed. Failure to return the item(s) in the COMPLETE original packaging will result in refusal. This includes any external boxes used, manuals, disks, accessories, packing materials, and said packaging is not damaged, marked or otherwise not acceptable for resale. All returns are inspected upon return. This process can take a couple of weeks. Please allow 2-4 weeks from the return date for credit to be issued. Software, consumable supplies (paper, ribbons, ink cartridges, etc.), special order items and parts are non-returnable/non-refundable. Special order items are any items not available at our online store. Please make your selections for these items carefully. Most software has a demo version available, which we recommend you review prior to purchasing the software.Top Low Price Guarantee We guarantee the lowest overall cost over our competitors published delivered cost. Many resellers cheat on their pricing, leaving out power supplies, cables, accessories, and shipping. Our pricing is up front and honest. We also ship all orders the same day that come in during business hours. We believe 100% that we offer the BEST price and experience to our customers. POS World offers you a great value in offering a full-time staff to provide the best service and technical support. If you feel someone is a real competitor, in terms of service, support and overall value, we'll happily match their price. All items sold carry a full manufacturer's warranty! Most of the items warranties are at least one year from the date of purchase. All items sold from this site are 100% factory new, in the original packaging with all manuals and included accessories (if any). In the event you find a better price, carefully note the EXACT web address. You will have to present this to us. To dispute our price, simply place your order. Note in the comments section while checking out the exact site address(link to the page) and price. If they do not CLEARLY OFFER FREE TECHNICAL SUPPORT, FREE SHIPPING, and the same CABLES and ACCESSORIES, we will not honor the request. Otherwise, we will issue a credit for the difference and notify you of our findings. The site must be 100% publicly accessible. Membership only sites do not apply. Top Quantity buyers Bulk pricing is available. You can call us M-F 9am-6pm EST toll free at (888) 801-7282. You can also use the contact form to submit a request to our sales department. Include the manufacturer, model, color, interface, etc. and contact information. We'll do our best to find it for you!Top Holiday Season Shipping: As you know, the holidays can overwhelm the major shipping companies. Our carriers (UPS and FedEx) may not guarantee ground shipments to arrive on schedule during the holidays. This means our standard 3-5 business day free shipping may arrive a couple of days late, even though we ship it out same day (M-F). We will do all we can on our end to get shipments processed quickly to help offset this as much as possible. For urgent or time-sensitive shipments we recommend shipping Overnight or 2nd day Air. To check to see if the carriers are delivering or picking-up shipments on certain days you can check their posted Holiday schedules on their website (www.fedex.com and www.ups.com). You may also call us at 888-801-7282.Top FPO's, APO's and US Territories For FPO and APO addresses we ship with the US Postal Service using Express Mail and insured. If Express Mail is not offered to your receiving address then we will ship Priority Mail, insured with return receipt. For US Territories we offer the same shipping method as well as UPS Air. For shipments to any of these locations please allow a processing time of 3 to 5 business days. USPS rates are calculated on a case-by-case basis therefore placing an order online may yield an inaccurate shipping total. We do recommend you proceed with placing your order securely online and we will follow-up with you via email. You may also contact our sales department using the "Contact Us" form for more information.Top International Orders POS World does not do business internationally at this time. We will not accept any international credit cards due to the lack of standardization on fraud prevention. International orders are "all sales final" and a bank wire transfer is the only form of payment allowed for Non-United States residents. To do business internationally, it will require acceptance to our international policy and terms. Contact our sales department using the "Contact Us" form for more information. Top Price / Website Accuracy We make a best effort to keep the information on our site accurate. Prices are subject to change without notice. In the event a price is found to be incorrect, or a product is not accurately depicted (features, etc.) we will contact the customer to inform them of this. All information is believed to be accurate, but is not guaranteed.Top Employment Opportunities If you have 2 years or more experience in the point of sale or auto-id industry and can work at our Atlanta location, feel free to fax or email your resume. Fax your resume to (770) 984-0239. Trademarks POS World offers products from numerous companies. We are an independent reseller of these products, working with their distribution channels to offer these products. All trademarks belong to their respective holders. The absence of a product or service name or logo belonging to respective companies anywhere in the text of this Site does not constitute a waiver of their trademark or other intellectual property rights concerning that name or logo. All other products, logos, and brand names are trademarks and/or registered trademarks of their respective companies. POS World disclaims any and all rights in these marks. POS World makes a best effort to represent the products offered on this site with accuracy and clarity as to the manufacturer of the product, logos, and information pertaining to the products. POS World will gladly honor reasonable requests by these companies to depict information differently, or update information in connection with their company. This includes, but is not limited to, updating logos, slogans, descriptions, etc. of the products and information contained on this site. The use of a logo, company name, trademark, description, or any other reference to products listed on our site does not indicate affiliation with, endorsement by, or representation by, respective companies on our site. Top Top Please read these terms and conditions carefully. By using this site you agree to the following terms and conditions: 1. USE RESTRICTIONS POS World, Inc. ("POS WORLD INC") maintains this internet site as a service to the internet community. Use of the information contained in this is for personal, non-commercial, use only. Reproduction or modification of any information contained in this site is prohibited without the express written consent of POS WORLD INC. POS WORLD INC makes no representations that the information contained in this site is appropriate, available or permissible for use in all locations. 2. LIABILITY DISCLAIMER THE INFORMATION CONTAINED IN THIS SITE IS PROVIDED "AS IS" AND WITHOUT ANY WARRANTIES OR REPRESENTATIONS OF ANY KIND, EITHER EXPRESSED OR IMPLIED. POS WORLD INC DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. POS WORLD INC MAKES NO WARRANTY OR REPRESENTATION AS TO THE ACCURACY OR COMPLETENESS OF THE INFORMATION CONTAINED IN THIS SITE. POS WORLD INC shall not be liable for any damages or expenses of any kind arising out of your use, access or inability to access this site or your reliance on the information contained in this site. POS WORLD INC shall not be held responsible for damage or loss of any kind due to your use of any product purchased at POS WORLD INC. Our maximum liability to you is the amount paid for the product. Products mentioned on our site are not necessarily endorsed by POS WORLD INC. We do not make any warranties about the products in our store or the accuracy of our product listings or technical specifications. Any issues arising from a product should be handled as part of the return policy and/or warranty procedures. 3. RIGHT TO CHANGE OR MODIFY POS WORLD INC reserves the right to change modify and/or withdraw the information in this site at any time without notice. POS WORLD INC reserves the right to change, modify and/or withdraw any products and services at any time without notice. 4. JURISDICTION These terms and conditions shall be construed and interpreted according to the laws of the State of Georgia, United States of America, without regard to the conflict of law principles or rules. These terms and conditions form the entire understanding and agreement with respect to the subject matter hereof and supersedes any and all prior understandings or agreements. 5. SEVER ABILITY If any term or condition shall, to any extent, be invalid or unenforceable, the remainder of the terms and conditions shall not be affected thereby, nor shall the application of such term or provision to persons or circumstances other than those as which it is held invalid or unenforceable be affected thereby. 6. OTHER WEB LINKS This site may be linked to other sites which are not controlled by POS WORLD INC and for which POS WORLD INC is not responsible for the content of those sites. Inclusion of a link to another site does not imply an endorsement by POS WORLD INC. 6. COPYRIGHT All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of POS WORLD INC or their content suppliers and protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on this site is the exclusive property of POS WORLD INC protected by U.S. and international copyright laws. All software used on this site is the property of POS WORLD INC or their software suppliers and protected by U.S. and international copyright and/or patent laws. The content and software on this site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited. 7. RIGHT TO REFUSAL We reserve the right to limit quantities and to reject orders at our discretion. Top©1999-2004 POS World, Inc. - All Rights Reserved - All prices are in US Dollars. Trademarks belong to their respective holders.Info |